Verified government source

NHTSA complaint #11509123

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 TOYOTA CAMRY

Manufacturer

Toyota Motor Corporation

Components

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

Dates

Incident: 02/25/2023
Filed: 02/25/2023

Owner complaint summary

this afternoon we had 3 safety incidents in a row as we were driving from Austin to San Antonio. Our Camry suddenly lost power while we were on the highway, driving 70 miles an hour, when multiple warning lights came up and the car information screen said "secondary collision brake system malfunction, visit your dealer" when this occurred the car suddenly lost power and decelerated. We had to pull over and find a safe spot to park. Doing so was dangerous because the car was barely moving forward. for the first incident, we turned the car off and we let it sit for 5 minutes. when we turned the car back on, the error code disappeared. About 25 minutes later the same thing happened at highway speed. We parked, turned the car off, disconnected the battery and waited 5 minutes, on restarting the error code disappeared. After another 25 minutes on I-35 the car did it again. These were scary and dangerous events on the highway. We were fortunate to be able to pull over each time this happened. We were afraid and did not understood why. After the third incident, we were able to drive 1 hour without the malfunction reoccurring. In our internet research this seems to be a wide spread problem of modern Toyota. Please for the safety of the American driving public, please investigate this widespread problem.

This is an owner complaint filed with NHTSA (ODI #11509123). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11509123. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.