NHTSA complaint #11509594

Owner complaint summary

The contact owns a 2020 Buick Enclave. The contact stated while driving at an undisclosed speed, the vehicle was inadvertently pulling to the left. Additionally, the vehicle made abnormally loud sounds, and unknown parts detached from the vehicle while driving. The vehicle was towed to the dealer, where it was diagnosed that the control arm, ball joint, and axle driveshaft needed to be replaced. Additionally, the dealer confirmed that the vehicle would be sent to the body shop for the damaged body components. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and dispatched an investigator to the dealer to inspect the vehicle; however, the manufacturer declined to disclose any information. The failure mileage was approximately 33,000. The contact stated that GM authorized the repairs for the vehicle after inspecting it. The contact is still unaware of what caused the failure.