NHTSA complaint #11510847

Owner complaint summary

The contact owned a 2021 Dodge Durango. The contact stated that while driving approximately 70 mph and turning in an exit veering to the right when the vehicle began reducing in speed and the vehicle was displaying numbers counting down on the instrument panel. The contact pulled to the side of the road where they turned the vehicle off and waited approximately 5 - 10 minutes before turning the vehicle back on and driving to the dealer. The dealer was unable to duplicate the failure therefore they were unable to diagnose the cause. The vehicle had not been repaired. Approximately 3 weeks after while driving approximately 40 mph when attempting to go on a roundabout when the vehicle began displaying the count down on the instrument panel. The contact attempted to apply the brakes however the vehicle continued to accelerate forward causing the contact to drop into the center of the roundabout. The air bag failed to deploy and the contact hit their head on the steering wheel. The contact also received whiplash and medical attention was needed. The contact was injured from the neck down the back. The vehicle was towed and deemed totaled. A police report was filed. The manufacturer was not made aware of the failure. The failure mileage was 44,722.