Verified government source

NHTSA complaint #11514268

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 JEEP WRANGLER

Manufacturer

Chrysler (FCA US, LLC)

Components

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

Dates

Incident: 02/12/2023
Filed: 03/28/2023

Owner complaint summary

About 2-2.5 months ago, our 2019 Jeep Wrangler completely stalled out at a stop light. At the time it stalled, the dash started flashing and gave me many warning lights. I was unable to put the transmission in park in order to try to start the vehicle again. After many attempts, I was finally able to place in park and start the vehicle. I then went thru a drive thru and it did the same thing and left me stranded in the drive thru lane without being able to start it for about 10 minutes. The next day, I was on my way to work and while traveling on the highway at 75 miles per hour, the vehicle stalled out, the dash wigged out and I lost all control of the vehicle including steering. The engine revved up to a higher RPM and I was unable to put it in neutral to try to slow it down and control the vehicle to a safe stop on the side of the highway. There were a couple of close calls with other vehicles due to the inability to control the steering or the engine speed. The next day, I took the Jeep to the dealership and when scanned for codes, there was over 150 codes including losing communication with the Body Control Module. Dealership test drove and the tech had the vehicle replicate the issues and leave him stranded 7 times in one day from and back to the shop. At this time, my concern is the safety of my family. For now it appears that the issue has been resolved, but there have been many similar instances reported with the same danger of crashing. Paperwork obtained from my dealership reflects there was a module that was replaced when the vehicle had less than 8,000 miles that was supposed to fix this issue, however it occurred to our jeep that had less than 25,000 miles on it. The paperwork also states "!!Attention!! This vehicle may have had 7 visits, 69 days down and 8 repeat repairs, service personnel should notify dealership service management and engage FCA service and parts resources." Doesn't this fall under the Lemon Law?

This is an owner complaint filed with NHTSA (ODI #11514268). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11514268. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.