NHTSA complaint #11517994

Owner complaint summary

Vehicle of Issue ID-4 2023 Vin # [XXX] As Reported to VW Customer Support 04/18/2023 The vehicle has a very dangerous problem, being the driver's seat Sensor. The Sensor triggers the Vehicle into park with a slight shift of body weight. This situation was not explained to me by the Dealership Sales Team. This has happened several times. Twice while backing up, as I went to look along side of the driver's door area to check clearance and the car jumped into park. The door was closed and slightly twisted left to view the area. Again as I approached a stop sign, I shifted my self to adjust the seat belt, another time as I was adjusting my pants it went into park. The latest incident caused an Accident. The accident occurred as I was going through a Car Wash. I shifted my weight to get my hand into my pocket to return my credit card and the car jumped into park. That caused the vehicle to jump into park in the middle of the Car Wash resulting in the vehicle behind me to strike my rear tailgate. North Port Police were called and recorded an incident report because it was on private property. The car wash declines responsibility. This is not a good safety feature, it is an unrealistic expectation of the consumer to sit perfectly still while driving. Will this happen at a higher speed???__________ Do all VW Vehicles have the same Seat Sensor (Issues)???__________ I brought the Car In for service 04/17/2023 asking the sensor be checked or for a Software change or an adjustment to the Seat Sensor to be changed to a different weight threshold or HAVE the sensor disabled. Sunset VW of Sarasota would not do any diagnostic without a VW Customer Support approval because an accident was involved. On 04/20/2023 VW Customer Support will not acknowledge or authorize a Investigative Service on this seat sensor issue. They said it was my fault the seat sensor triggers the car to jump into park This is not a normal characteristic for any vehicle. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).