NHTSA complaint #11518020

Owner complaint summary

I picked up this vehicle brand new from a Rivian service center. On the way home after approximately 90 miles, the screens lit up with a message saying Critical Battery Issue: Service Vehicle Immediately. In addition to the warnings on the console, there was a very loud beeping sound that did not stop. My understanding of the issue from speaking to Service and reading forums is that there is a software issue interacting with the battery which can cause this issue and eventually the vehicle to brick. It could cause a safety issue because in my case, it happened out of nowhere and forced me to pull over to the side of the road to protect myself and my family and the vehicle. In attempts to tow it to the service center, we also discovered that it was not possible to place the car in neutral which made it difficult to place on the tow truck. Had the car shut down entirely, I am not sure what the option would have been. To the best of my knowledge, Service has not officially diagnosed or determined the issue with my vehicle. Some of the information I have provided comes from research in online forums where others were encountering this problem at least back in 2022. It concerns me that there is still an issue especially as this was a brand new car and this manufacturer is attempting to ramp up production. It seems plausible there could be many more cars on the road soon and many/all contain this issue. There were no indications whatsoever before the message and noise began and I was driving down the highway at a normal and constant rate of speed.