Verified government source

NHTSA complaint #11519427

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 JEEP WRANGLER

Manufacturer

Chrysler (FCA US, LLC)

Components

STEERING,SUSPENSION

Dates

Incident: 04/28/2023
Filed: 04/28/2023

Owner complaint summary

I purchased this vehicle used and out of warranty in February of this year 2023. I've had continuous issues with the steering. I have contacted my local dealerships explaining my issues. I've contacted FCA explaining my issues. By both I'm told I need to bring my vehicle in for a diagnostic test that will cost me $250 plus dollars and then ANY REPAIR will cost out of pocket. The vehicle wonders while driving at speeds any speed, but more so at highway speeds, I have almost 2" of slop in my steering wheel, a shimmy in the front and have experienced DEATH WOBBLE numerous times. My family will not ride in my wrangler and I personally feel it is UNSAFE as well. I have already personally replaced ball joints and an aftermarket steering stabilizer in hopes of correcting these issues. I learned that FCA is aware of an issue with the aluminum steering gear of which my wrangler still has. I also learned of a TSB for the steering stabilizer, track bar and software update for the power steering itself. As previously stated ALL MY SYMPTOMS ARE EXACTLY AS THESE TSB'S DESCRIBE, and I had no knowledge of them prior to purchasing and experiencing these issues.

This is an owner complaint filed with NHTSA (ODI #11519427). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11519427. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.