NHTSA complaint #11519491

Owner complaint summary

The front axle steering stabilizer shock/damper failed at approximately 36 months after delivery, to the point where the the front end shakes violently when the vehicle goes over a bump at highway speeds and the front tires hit the bump at diffferent times, i.e., diagonal overpass joint. This is a known issue, commonly referred to as "death wobble." Stellantis has settled a class action lawsuit related to this phenomon, Reynolds, et. al. vs FCA US LLC, and extended the vehicle warranty for this issue to 8 years and 90,000 miles. That's all well and good. Here's the problem: There are no parts available. Jeep has sourced a FOX SHOX steering stabilizer but it has been on continual backorder since October 2022. My vehicle was diagnosed in November 2022. I can't get a part at least until the end of summer 2023. An extended warranty doesn't help if I can't get the unsafe condition fixed. There is another FOX SHOX product available that will solve this problem but it is a more expensive part. There are also other suppliers that can provide an acceptable part. Jeep has shown zero urgency to take care of their customers, and FOX SHOX is obviously overwhelmed with the demand. Stellantis and Jeep need to act with more urgency to find sufficient parts to fix the affected vehicles, even if it means sourcing a higher-priced part.