Verified government source

NHTSA complaint #11520961

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 SUBARU OUTBACK

Manufacturer

Subaru of America, Inc.

Components

ELECTRICAL SYSTEM,WHEELS

Dates

Incident: 05/04/2023
Filed: 05/08/2023

Owner complaint summary

This vehicle has 3 major issues that the dealership has not been able to resolve and are as follows: 1) Battery---is not able to hold charge. In early 2022, dealership replaced a new battery, however, the problem still exists. Battery size does not have the charge capacity REQUIRED to start the vehicle even less than 1 week of parking during warm weather months. 2) Heating System---has a defect, specially on driver side of the system. With seat and steering heating on, the vents on driver side emit uncontrollable hot air that forces the driver to shut the driver side heating system. During winter this is unreasonable! Did inform the dealership of this issue and were unable to resolve the problem as I understand was inherent with the design. This problem is likely to cause fire if electrical wires are exposed to the heat. 3)Tires---are supposed to be inflated with nitrogen, and this innovation is to maintain the tire pressures for most weather conditions. However, all of my five tires are unable to maintain the pressures. Did bring it to the attention of dealership at each service. However the problem still persists. Possible problem can be any of the following individually or in combination: a) Seal between the tire and rim is inadequate. b) Slow leakage in tire valves or c) Tires are of poor quality permitting air to escape from the body of the tires.

This is an owner complaint filed with NHTSA (ODI #11520961). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11520961. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.