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NHTSA complaint #11522346

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

ENGINE

Dates

Incident: 05/15/2023
Filed: 05/16/2023

Owner complaint summary

I was on vacation and returning home when I got a message on my Mazada App that there was an issue detected. It was time for an oil change which I intended doing when I returned home. The message stated that I had Low oil level and to add 1 qt. of engine oil. The "oil" light illuminated on the dashboard and I immediately pulled over and turned the vehicle off for 5 minutes as stated in the owners manual. When I restarted the car the "oil" light was off but I was very fearful of driving the car as I had 6 hours of driving left to get home. I found an instant oil change facility and immediately had the oil changed and refilled to full. I contacted the dealer to record this incident. The car has 25,000 miles on it and I religiously take the vehicle to the Mazada garage for all required services. This is the first time this happened with this vehicle. My advice from the dealer was to keep checking the oil level every week.

This is an owner complaint filed with NHTSA (ODI #11522346). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11522346)Back to reports

Official record ID (ODI): 11522346. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.