NHTSA complaint #11522714

Owner complaint summary

My windshield has cracked - huge lines running across the windshield including the driver's side - three times in 2.5 years necessitating I pay out of pocket to replace the windshield each time. I will now need to get my fourth windshield in less than 3 years of having a brand new car. Though I have been told that it was "outside influence" such as a rock, I did not see or hear a rock hit the windshield. Not to mention I have owned many other cars and have never had to replace the windshield so many times. The latest windshield I replaced was less than a month ago and now I have to replace it again. There was a recall/class action lawsuit on previous years of the Subaru Forester and it is not clear or apparent that they have changed the windshield substantially enough that this issue has been resolved. It is dangerous and defective to have a windshield that has long cracks in it so frequently and consistently. My and my family's safety is at risk when it is difficult to see because of the huge cracks in the windshield, particularly at night or in inclement weather (i.e., rain storms). The problem has happened now 3 times in less than 3 years. A product that warrants so much replacement is defective in nature. I have called both the dealership and Subaru USA - who said that they did know that I was not the only one having these issues. The vehicle has been expected by experts at Safelite and I am taking it to the dealership for an inspection with this latest crack. But because they claim a rock hit it then I have to pay for the replacement - but when this happens with such frequency then how can the windshield not be defective? When this is not the standard for all other cars! And it is dangerous to have an unreliable windshield! No there were no warning messages.