NHTSA complaint #11522988

Owner complaint summary

I recently purchased a 2023 Kia Telluride SX-P on May 13, 2023, and am writing to report a critical issue with the fuel reading system. Despite the instrument panel initially displaying a range of 395 miles with a full tank, I encountered a sudden discrepancy in the readings. On Wednesday, May 17, the instrument cluster and Kia Connect app showed 123 miles on the fuel estimator, but the fuel gauge indicated 0% with a low fuel warning light. As I drove a few miles, the estimated range dropped to 0, and the fuel level indicator remained low despite having around 5 gallons of fuel. The pump stopped at 13 gallons when refueling, despite the tank's capacity being approximately 18 gallons. This fuel reading system problem has been reported by several 2023 Kia Telluride owners on public forums (see links below). I'm deeply concerned about the safety implications, such as the risk of the vehicle not starting or stalling unexpectedly. Public Forum 1: https://tellurideforum.org/threads/faulty-fuel-sensor-23-sx-xpro.13652/ Public Forum 2: https://www.reddit.com/r/KiaTelluride/comments/11ds4m8/2023_kia_telluride_sxp_showing_low_fuel/ I kindly request an urgent investigation and a resolution for the fuel reading system issue. Your prompt attention is greatly appreciated. I look forward to hearing from you soon with a resolution.