Verified government source

NHTSA complaint #11526890

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

SUSPENSION,LANE DEPARTURE

Dates

Incident: 05/06/2023
Filed: 06/13/2023

Owner complaint summary

I have owned my Honda since it had 11 miles on it, brand new in the parking lot I took it home. I’ve noticed in the past few months since September of 2022 ish the lane assist, and lane departure do not work now. Out of 100 times I drive the lane keep only works maybe 5/100 times. I called the dealership explaining how it’s a safety concern if it ever defected. And it’s not keeping me in the lane or even trying to read the lines on the road. The dealer wanted $199 just to look at it. I ended up watching a YouTube video, disconnecting and cleaning my battery, resetting all systems and computer. It fixed it for a day, then stopped working again. I haven’t taken it to the dealer because I can’t afford $199 hair for them to look at it. Also, my car is four years old and I’ve had fluid leaking out of the bottom of my car since I bought it. My mechanic and I both thought it was an oil leak. Then assumed it was factory oil from the new engine or the ac unit. Well at my last state inspection Honda wanted $1200 because my right front strut was leaking fluid. Which explains the wobbliness and uneven drive in the vehicle. I just had my tires replaced and the vehicle drives very unstable. I spent $250 on the part online and replaced it myself and it has been corrected but now I need a $130 alignment from Honda. Not been in an accident but I grew up in a mechanic family. I do all of my own maintenance with a family member on a lift.

This is an owner complaint filed with NHTSA (ODI #11526890). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11526890. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.