NHTSA complaint #11529958

Owner complaint summary

On two separate occasions within 2 weeks of each other, I lost complete power of my new 2023 Kia Telluride while driving. The first incident occurred on June 22nd, 2023 with only 2000 miles on the car I received a message of an issue with the Engine Control System, along with the Battery warning light and Check Engine Light. Shortly afterwards the entire display panel started transmitting every error message on the screen while I was driving. As I was turning left at an intersection onto a lesser busy street, I started to lose power steering and lost complete power as I pulled my car to the side of the road. The second incident occurred while on vacation with my family on July 1st, 2023 with approx 2600 miles. The dashboard displayed the same Engine Control System message along with the Battery warning light and Check Engine Light. Shortly thereafter all of the error messages displayed on the display screen and as we pulled over to the side of the road, we lost complete power. The car was serviced by Kia Schaumburg on 06/27/2023 and I was told the electronics module was causing the issue and had to be reset and the problem was corrected. The safety of myself and my family is put at risk both times. The first time the car started losing power steering while turning which could have resulted in a collision. The second time, my family was stranded while on vacation in a semi-remote location. In both cases the car lost full power within minutes of pulling over and not even the hazards would work, putting us at risk of collision by passing traffic.