NHTSA complaint #11530701

Owner complaint summary

The contact owns a 2022 Mercedes-Benz GLC300. The contact stated while driving over 50 MPH, the steering wheel was vibrating. The vehicle was taken to the local dealer who was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back to the local dealer and was informed that the vehicle was repaired under an unknown manufacturer recall and the steering wheel bracket was replaced, and the steering wheel software was updated. The vehicle was repaired but continued to experience the failure. The vehicle was taken back to the dealer however, the dealer was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back a fourth time, but the dealer was unable to duplicate the failure. The contact continued to experience the failure and the vehicle was taken back to the dealer however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Mercedes-Benz of Rockville Centre (110 W Graham Ave, Hempstead, NY 11550, (516) 766-6900), but the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 5,742.