NHTSA complaint #11531626

Owner complaint summary

On 10Jul2023, approximately 1:00pm, while traveling southbound on Hwy 69, south of Toll Road 49 in Lindale, Texas, while driving in the right lane and speed set at 75mph, when all of a sudden the car activates the right blinker and - without slowing - pulls into a fairly short, dedicated right turn lane that turns into a business. At the end of the turn lane is a drainage culvert. The route of travel did NOT include a turn and the car should have been continuing straight down the highway. The car enters the turn lane and never slows from 75mph. I immediately hit the turn signal button to use the camera to get a look to my left to see if a car is there and also look over my left shoulder when there was no response (no camera) to activating the left turn signal. This all occurs as my hand is grabbing the yoke and my foot moving to the brake. I see the blue "path indicating line" wavering left and right and then lock into a right turn into the business parking lot at the end of this dedicated turn lane. Again, there is a culvert at the end of the turn lane also. As soon as I see over my shoulder that the lane to my left is clear the car attempts to make a 90 degree right turn at 75mph. At that exact moment I am able to yank the yoke left and tap the brake to disengage the Full Self Driving Beta as the car is starting the right hand turn. The rear end of the car breaks loose and slides as I get the yoke steered into the right hand lane of the highway. I allow the speed to bleed off to get the rear tires behind me and continue on. My dog has been thrown around the back of the car, my wife banged her head on the passenger side window. This whole event occurred in mere seconds.