NHTSA complaint #11533341

Owner complaint summary

On several occasions, the vehicle's driver assistance systems (specifically the "keep hands on the wheel" and "keep eyes on the road" warnings) have malfunctioned during normal driving, producing continuous, distracting audible alerts that persist until the car is parked and restarted. Of note, these warnings appeared during freeway driving despite having both hands on the wheel and both eyes on the road. My safety and the safety of others was put at risk by having an unresolvable visual and audible distraction that interfered with driving in freeway conditions. I have reported this issue to Lucid some time ago but have not received any response from the company. Therefore, the dealer has not attempted to reproduce the issue, and there is not an independent service center for Lucid vehicles. Accordingly, the vehicle has not been inspected by any company or agency. There were no warnings prior to the malfunction. This issue first began to appear in or around late April 2023 and have occurred on 7 or 8 occasions since then, always while driving on the freeway. I have tried various strategies to resolve the intrusive alerts while the vehicle in motion but have been unable to do without unreasonably compromising my safety and ability to pay attention to the road and other drivers. The shifter, steering, accelerator, and brakes appear to work normally during these alerts.