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NHTSA complaint #11536289

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

BACK OVER PREVENTION

Dates

Incident: 06/04/2023
Filed: 08/03/2023

Owner complaint summary

The contact owns a 2020 Audi Q5. The contact stated that while reversing, the rearview camera image was intermittently blank or distorted. The vehicle was taken to the local dealer and to a second dealer, Santa Monica Audi (1020 Santa Monica Blvd, Santa Monica, CA 90401), on several occasions; however, the dealers were unable to duplicate the failure. The dealers replaced the rearview camera twice; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the second dealer. The failure mileage was approximately 5,000.

This is an owner complaint filed with NHTSA (ODI #11536289). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11536289)Back to reports

Official record ID (ODI): 11536289. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.