NHTSA complaint #11536813

Owner complaint summary

Was traveling on Interstate 94 near Steele, ND in broad daylight on July 30. The sky was mostly clear and it was not raining. There was no road construction on this stretch of road, . I was westbound in the right lane with no traffic approaching me or behind me: it was a rural roadway with no curves and mostly flat. At 7:39 PM Central time near mile point 198 the car braked without warning very aggressively. I continued traveling with the auto cruise and at 7:40 PM Central time near mile point 194 it again very aggressively braked with nothing but open straight highway with no vehicles, signs, construction or anything else that could have caused this to happen. I continued my journey and it happened several more time until I no longer felt safe using the adaptive cruise. This has happened before and Tesla Service asked me to track the event and report the time when it happened. I reported the above incident to Tesla and they scheduled a repair for August 8. Today they canceled this visit for repair and told me that this was something that occasionally happens with the cruise and that they were canceling my appointment. They told me that if I wanted to drive to the nearest service center that they too would not be able to fix it. I was lucky that this happened in North Dakota on a rural highway. The wheels locked on me and the tires even slightly screeched. I ascertain that had this happened where there would have been someone behind me there would have been an accident. Tesla clearly is not interested in fixing this and told me that if I did not feel safe that I should not use the cruise. I hope you can resolve this before there is a death or serious injury. I have talked to other Tesla Model 3 owners who have experienced this. Thank you for your consideration