Verified government source

NHTSA complaint #11536875

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

ENGINE,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE

Dates

Incident: 08/06/2023
Filed: 08/07/2023

Owner complaint summary

While driving down the road my Mazda CX-5 continues to just stall and the engine light turns on and the safety features turn off. I was driving down a road in town and the engine started stalling as I came to a red light and slowed the engine shut off and I was almost hit from behind. It took several attempts at starting before the car would start. This has now happened for the past 3 days and is happening more and more frequently. I do not have any other means of transportation and after attempting to get the dealership to check due to the recalls on the Mazda CX-5 for fuel pump failure and the mechanic saying it appears the fuel pump is bad the dealership refuses to attempt any repair because the VIN is not listed in the recall at this time. This is a severe safety problem because if it stalls in traffic I will be in an accident as I have no ability to maneuver the vehicle when it stalls to get out of the way of vehicles approaching. If this issue isn't resolved it is going to cause injury to myself or others. People have had to swerve into the path of other vehicles to keep from hitting me when it stalls, which is eventually going to result in harm to others and/or myself and family.

This is an owner complaint filed with NHTSA (ODI #11536875). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11536875. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.