NHTSA complaint #11537581

Owner complaint summary

I believe it is related to the mild-Hybrid (eTorque) setup as this appears to only occur on those models of pickup trucks. Steps to reproduce: - Car sits all day outside my office in Virginia summer heat - Turn on car without A/C so the Start/Stop can engage. - Approach stop light and Start/Stop engages for the duration of the stop - After waiting ~4 minutes for the light to turn, when I release my foot from the brake there is a sharp jolt/lurch and the truck appears to stall or fall out of gear. There are times, where it will not fall completely out of gear, but will jolt violently from a stop as the engine restarts. - The instrument clusters displays "Shift to P and then desired gear" - After applying the break and following the above direction, the truck will resume normal operation Safety Concerns: While this happens to me at a stop light while turning onto a main road, there is nothing stopping this from happening when I attempt to accelerate into traffic or across a busy intersection without a light. Dealer Reproduction: The dealer is aware and has seen the truck many times, but has been unable to reproduce the issue. They have tried various PCM and TCM updates, but, so far, none have resolved the issue. Inspection: The dealer has inspected the vehicle and has found no trouble codes Other notes: - No warning messages or indications prior to this happening. I first noticed this at 34K miles and am now at 46K miles. - I am curious if this is related to: https://static.nhtsa.gov/odi/rcl/2023/RCLRPT-23V265-2735.PDF but slightly less severe in that it doesn't happen while moving. Reports have indicated that cleaning the throttle body may offer some relief which would support this hypothesis. - I have and can provide video of my truck exhibiting these symptoms