Verified government source

NHTSA complaint #11537793

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2022 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

Dates

Incident: 07/27/2023
Filed: 08/10/2023

Owner complaint summary

-There are 3 problems. The 1st and most dangerous, is a combo of the engine, transmission, and fuel system. The 2nd is malfunctioning sensors. The 3rd is water leaking in under my glove box onto the floor mat. The car upon 3 different occasions has stopped accelerating in the middle of traffic. 1st: the car would not go past 30mph and it stuttered/ shook. I parked and turned the car off, but 5 minutes later it reset and ran "normal". The 2nd time in Dec 2022, I was on Annapolis Rd.(Maryland) at about 10pm while alone. It would not accelerate past 35mph, the check engine light came on, and the engine/transmission started shaking and stuttering. I was almost rear ended so I pulled over. The next day when I called the dealership, the car had once again reset itself. The dealer brushed me off, said the cars are so computerized that if they couldn't replicate it they couldn't fix it and said they were backed up on appointments. The 3rd time, the car stopped accelerating on the beltway as I was taking my exit home, almost got rear ended, as I was pulling off the exit and trying to pull over the car started producing white smoke and the smell of gas, the engine control system (1st time of these 3 instances) alerted to shut the car down. The gear shift would not work properly while trying to shut it off. It massively leaked gas out of the vehicle and into the oil/ oil filter. While broken down, multiple cars almost ran into it as it had shut down after a major intersection. The car almost exploded/ caught fire. It was towed to an autobody shop to be inspected as I did not trust the dealership. No repairs were made. Only an oil change and new oil filter. There was a random misfire code. But ran normally once reset. There was no damage that he inspected and called it a Lemon. The dealer has the car, and has yet to diagnose it or give me a loaner. All regular maintenance performed and all system checks have come back normal up to this point.

This is an owner complaint filed with NHTSA (ODI #11537793). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11537793. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.