Vehicle
2023 MERCEDES-BENZ GLC300
Manufacturer
Mercedes-Benz USA, LLC
Components
EXTERIOR LIGHTING
Dates
Incident: 05/01/2023
Filed: 08/16/2023
Owner complaint summary
The digital lights are defective for the US market. The low beam doesn’t provide any light for night driving farther than x feet. It also has jagged edges across the beam that greatly effect night visibility. The adaptive part of the system doesn’t provide adequate lighting in the dark around curves, the car states it has cornering lamps but it does not/ is not activated for us market. When it’s completely dark, I cannot see the front sides for turning, the lights are a serious safety hazard. The headlamps also get condensation when wet and fog up and effect visibility where you cannot drive at night. The leveling sensor failed and subsequently rendered the auto high beam and adaptive lighting system inoperative. The car doesn’t do any of the listed safety projections it’s supposed o do, such as spotlight. One time it worked but when tested it was never able to see it again after a software update. Serious safety concerns regarding the over the air updates and advertised functionality vs real life performance
Official record ID (ODI): 11538813. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.