NHTSA complaint #11539069

Owner complaint summary

[AEB] Automatic Emergency Braking System 2019 Nissan Rogue I bought a “Certified New” 2019 Nissan Rogue from Destination Nissan in March 2022. The vehicle had less than 8000 miles at time of purchase. I recently have experienced issues with the: [AEB] Automatic Emergency Braking System. I am not sure this rises to a complaint through the Consumer Protection Bureau; but it certainly warrants issues you may want to look into. The warning light indicating the front [AEB] system was NOT working was/is flashing. I figured it was covered under the “Certified New Car Warranty,” so I brought the car to Destination Nissan. Found out that it was NOT under warranty and the front camera had a bad circuit and would cost $2600 to replace. I did not even know this device was on the car when I bought it and really had/have no interest in having this option. I instructed Nissan to NOT do the repair and just remove the option. They said, they could not remove and I simply could ignore the warning by hitting the OK button. We must hit the OK button EVERY time my wife and I start the car. I was pretty surprised that the item was not considered part of the drive train and hence under warranty, as it automatically can stop the car if [AEB] deems necessary. I guess this on me for not doing my diligence at time of purchase, and is not really the main reason for writing you. I subsequently have been doing some research on [AEB] Automatic Emergency Braking Systems. I found and I am sure you are aware there have been numerous issues and recalls. Nissan, Honda, Volkswagen and others are and have been involved. I decided I better have the system checked by my own garage and mechanic. They do not have the necessary software. I called a second garage/bodyshop and found they could do the work but would be at the mercy of a “mobile” Nissan van which would have to be accessed. Their experience with this was not something convenient and advised me to just deal with Nissan myself.