Verified government source

NHTSA complaint #11542357

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

ELECTRICAL SYSTEM

Dates

Incident: 09/01/2023
Filed: 09/03/2023

Owner complaint summary

I purchased my Honda CR-V new from a dealer in 2020. It seemed to work fine, but earlier this year strange things started to happen with the electrical systems. The Remote starter would not work, the door locks and various lights would act strangely. The initial three -year warranty was up, but I had purchased an additional 4-year warranty extension. I took it to the dealer for repair and they said it needed a new Body Management System, which was on back order. several weeks later, I had that replaced, but they said they also had to replace the door locks, so I had to come back and have them do that too. On Sep. 1, I needed something from the car, but the fob wouldn't open the door and I had to use the manual key. I made a service appointment for Sep. 5, however on Sep. 3 I tried to use the car and found that it is totally dead. No electrical or electronic systems are working at all. From what I have read, I am concerned that this is an electrical problem that has been exhibited in many other CR-Vs as well.

This is an owner complaint filed with NHTSA (ODI #11542357). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11542357. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.