Verified government source

NHTSA complaint #11543685

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 CHRYSLER PACIFICA

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN,ENGINE

Dates

Incident: 09/08/2023
Filed: 09/10/2023

Owner complaint summary

Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.

This is an owner complaint filed with NHTSA (ODI #11543685). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11543685. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.