NHTSA complaint #11543893

Owner complaint summary

Was driving through an intersection in traffic when I heard a loud explosion/metal-on-metal sound from the front drivers side of the vehicle. Instantly received two warnings in the IP; one for "Performance Limited" and the other for "Service Suspension Soon". The IP also stated speed was limited to 80MPH. I didn't notice any difference in driving but decided to pull over and check. Upon checking I identified a hydraulic suspension line completely disconnected and leaking hydraulic fluid in the front driver side wheel well. The wheel well also appeared to be covered in hydraulic fluid. Over the next 10-15 minutes the suspension became uneven/lopsided and the passenger side wheels were touching the wheel well. I called Rivian service and they said it was not safe to drive and had it towed to the Rivian service center. Rivian service is backlogged and will not be able to inspect and assess the damage until 9/21. Ultimately, I don't think the warnings accurately conveyed the severity of the issue and don't understand why the vehicle would let you drive up to 80mph when rivian service said it was not safe to drive.