NHTSA complaint #11543999

Owner complaint summary

The contact leased a 2021 Chevrolet Equinox. The contact stated that while driving approximately 30-35 mph, he made a right turn going across an intersection and collided with a 2012 Ford Focus. The brakes were applied, but the response was too slow. There were no warning lights illuminated. The air bags deployed. The vehicle was filled with smoke. The driver's side front door failed to open. The fire department was on the scene, but there were no reported fire. A police report was filed. The vehicle was towed to a towing lot. The air bag struck the driver in the chest. The contact sustained internal bruising, including bruising on her abdomen and on her arms. The driver was taken to the hospital, where medical attention was provided. The vehicle was towed to the local dealer body shop, where it was discovered that the failure was due to the seat belts not engaging. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 11,000.