NHTSA complaint #11544189

Owner complaint summary

While driving my 2023 kia telluride in 49 degree weather on our way to our vacation rental in Wyoming, we heard an extremely loud explosion. We stopped the vehicle on the side of the road where we discovered that the sunroof had spontaneously combusted throwing shards of glass everywhere. Fortunately we had the inside screen closed otherwise we all would have been pierced by the glass shards. We could have been blinded had the glass been launched into our eyes. The glass badly scratched the roof and the car. Kia is refusing to cover this obvious defect that has happened to many other kia tellurides as you can see by the many accounts posted on Google and other social boards. Kia continues to deny responsibility for this defect and, instead, wants customers to turn this in to their personal insurance companies. However, even if you would agree to turn this in to your car insurance, they would not cover it as there was no accident. Kia must be made to acknowledge and pay for this clear defect (see the recent sunroof settlement made by Hyundai for the exploding sunroof) instead of expecting their car buyers to pay for their mistake out of their own pockets.