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NHTSA complaint #11544453

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 BUICK ENVISION

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM

Dates

Incident: 07/21/2021
Filed: 09/14/2023

Owner complaint summary

HVAC CASE DOOR MELTED. GM case #9-10542006159. Repaired 2 years ago under warranty and GM knew there was a problem with the design. The air distribution system is placed to close to the heating coils and it keeps melting. It has failed again and GM will not do anything about it and keeps saying its out of warranty. They did not repair the problem correctly when it was in warranty. They tell me there is not a fix for it and there has not been a recall. I'm afraid the car will catch on fire

This is an owner complaint filed with NHTSA (ODI #11544453). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11544453)Back to reports

Official record ID (ODI): 11544453. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.