NHTSA complaint #11546434

Owner complaint summary

I purchased a brand new 2022 Mitsubishi Outlander on March 3rd 2022, and 25k miles in I am experiencing rear braking issues. I took my Outlander in to the local dealership at 247 El Cajon, CA 92020 on 9/6/22 for an inspection, because my vehicle was making very loud screeching noise every time the vehicle went into reverse (without even touching on the brakes). Initially I thought something was wrong with the wheels, because the noise was happening without having to press on the brakes. Upon inspection, I was told that my rear brakes were at 2mm and needed to be replaced, along with resurfaced rotors. My front brakes are good, but my rear brakes have worn down, and causing a screeching noise. According to the service manager at the dealership, the noise is not exactly the brakes itself, it is a sensor pin that begins to scratch along the rotors once the brake pads start to ware down and needing to be replaced. This vehicle has never been driven out of state! This vehicle is driven in town taking my kids to and from school, and for pleasure and errands. I am not a heavy driver or braker. There is absolutely no reason why a brand new vehicle is already needing rear brakes at only 25k miles. I have done some research both online and by calling around to a few different Mitsubishi dealerships, and I spoke to Joseph in the service department at Victorville Mitsubishi; I told him my issue, he asked how many miles I had and he quote on quote told me, "You are one of the lucky ones, because customers have been coming in at 15k miles needing to replace their rear brakes." This is pure insanity, 15k-25k rear brakes need replacing? This is NOT normal wear and tear; this is absolutely a manufacturer defect that needs serious attention and a recall.