Verified government source

NHTSA complaint #11547181

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

ELECTRICAL SYSTEM

Dates

Incident: 08/01/2023
Filed: 09/28/2023

Owner complaint summary

NHTSA should have a non-official recall warning for Hyundai vehicles that have this software based Safety Defect, which is some models don't have a Passive Engine Immobilizer, and the vehicles can be easily stolen by starting the engine with a USB cord. Thankfully Hyundai(recall) offered a free Anti Theft Software Update, and a steering wheel lock. I checked my VIN number with the Hyundai Dealership in Oregon, and they said my car already received the Anti Theft Software Update. The only reason I knew my 2020 Tucson had this issue, is because State Farm cancelled my insurance a month after I started paying for it. State Farm and Progressive currently deny new policies for vehicles without a Passive Engine Immobilizer. Also State Farm still denied my insurance after I got the software update. Affected Hyundai models from 2011 to 2021 that have standard “turn-key-to-start” ignition systems/without a Passive Engine Immobilizer, are the Accent, Elantra, Santa Fe, Sonata, Tucson, Genesis Coupe, Palisade, Kona, Venue.

This is an owner complaint filed with NHTSA (ODI #11547181). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11547181. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.