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NHTSA complaint #11549819

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ GLC 300

Manufacturer

Mercedes-Benz USA, LLC

Components

ELECTRICAL SYSTEM

Dates

Incident: 06/15/2022
Filed: 10/13/2023

Owner complaint summary

The contact owns a 2019 Mercedes-Benz GLC300. The contact stated while driving 90 MPH, he received a message displaying "Key Fob not Detected," and the vehicle suddenly lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired, and the failure reoccurred and was taken back to the dealer ten additional times without a proper cause for the failure being determined. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,000.

This is an owner complaint filed with NHTSA (ODI #11549819). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11549819)Back to reports

Official record ID (ODI): 11549819. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.