NHTSA complaint #11551961

Owner complaint summary

Clutch failed for the 3rd time, there is another open recall for the clutch that states the pressure plate can fracture and damage the clutch. in 4 years the vehicle has had 3 clutches replaced, 2 of the 3 i was made to pay for and Jeep is refusing to reimburse. While driving 70 on a highway, there was a burning smell that started, when pulling over, there was a loud bang and the vehicle began to shake. Pulled over, had son in car, we both got out because of the smell of smoke and fear the vehicle was on fire. Previous recalls updated software to give a warning when the clutch was hot. There where NO warning lights that went off as stated for a hot clutch. The clutch pressure plate had fractured and pieces were projected out of the clutch and blew a hole in the transmission. The damage required a new clutch assembly and a new transmission. Jeep refused to pay for the damaged clutch, it was $3600, but replaced the transmission. There have now been 7 recalls in 4 years. There have been 3 new clutches in the vehicle, each time the Jeep was in for repairs for 3 to 4 weeks at a time. Sometimes parts took over a week to be delivered. Dealerships never have courtesy vehicles and i have had to make due myself each time, over a month once. It has cost me over $7000 and there is no fix in site, estimated for early to mid 2024.