NHTSA complaint #11552194

Owner complaint summary

The contact owns a 2022 Toyota Corolla. The contact stated while his wife was driving approximately 5 MPH and making a left turn, the steering wheel locked. Additionally, the windshield wipers and the windshield washer fluid engaged independently. There was no warning light illuminated. The vehicle was taken to the dealer two times, and the dealer informed the contact that the failure could be related to loosened battery cables. Additionally, the vehicle was test-driven, but the cause of the failure could not be determined. The contact stated that the failure recurred while driving and making a turn. The vehicle was taken back to the dealer, where it was diagnosed that the power steering ECU assembly had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was 2,931.