Verified government source

NHTSA complaint #11553594

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 SUBARU OUTBACK

Manufacturer

Subaru of America, Inc.

Components

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

Dates

Incident: 07/21/2023
Filed: 11/04/2023

Owner complaint summary

At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is draining the battery. No warnings. Safety is of concern, because one never knows when the issue will occur. For example, brand new battery died in parking lot of my kids school. - Fuel pump issues - took car on drive from LA to Las Vegas, with child. Car struggled to maintain speed. Exited in Barstow, CA. Parked at a Midas, which was closed, and was stranded with a toddler. After 3 hours of waiting in parking lot, was able to get car started. Drove to closest hotel. The following day, was able to get car back to midas where it was determined the fuel pump broke. Safety was at risk as my 3 year had to sit in 110 degree weather heat. Subaru did tow the car back to the closest dealership and fixed the fuel pump, and reimbursed me for the rental car. Car was in shop for over 2 weeks. Was not reimbursed for hotel or midas diagnostics.

This is an owner complaint filed with NHTSA (ODI #11553594). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11553594. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.