NHTSA complaint #11553666

Owner complaint summary

On 11.03.2023 @ approximately 17:30 hrs I was stopped at a red light with my 9 year old in the car. A warning indicating the “hood popped”” appeared on my dash. It indicated the auto start/stop would not work. The van shifted into park mode on IT’S Own. I DIDN’T engage park mode. The PACIFICA did it on its own. Let me repeat this so you understand the severity of this matter. The 2020 Chrysler Pacifica made its own mind up and took action without a direct order from me or my hands. It engaged into park mode. It then told me I would have to restart the car in order for AUTO START/STOP to work. I live in Austin Texas. 5 o’clock traffic is a reality and in order to be efficient the commuter is only as good as there car. I must advise that this is not a game to me or my family. I understand the car industry in America cannot afford to fail which is why corners are cut. They are overlooked by government and the industry. NHTSA. You are aware this is a major problem. You are just as liable as the company who fails to accept responsibility due to the bottom line. This is not the first time nor will it be the last. Tell me what side of this issue do you want to be on. Does someone need to die or get hurt before you take this matter seriously. It seems to me that we’d rather watch folks suffer. What’s your price?