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NHTSA complaint #11554845

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ GLC350E

Manufacturer

Mercedes-Benz USA, LLC

Components

STRUCTURE

Dates

Incident: 09/13/2023
Filed: 11/13/2023

Owner complaint summary

The contact owns a 2019 Mercedes-Benz GLC350E. The contact stated that the vehicle made an abnormal windy sound while driving. The contact stated that the adhesive bonding of the roof panel was deteriorating, causing the front roof panel to partially detach from the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 21V197000 (Structure) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 25,600.

This is an owner complaint filed with NHTSA (ODI #11554845). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11554845)Back to reports

Official record ID (ODI): 11554845. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.