NHTSA complaint #11555804

Owner complaint summary

While driving with the sun visor down it became detached from the hinge and swung and hit my face causing distracted driving. It continues to hang due to the defect and is obstructing vision of the windshield for safe driving. The vehicle is available for inspection if requested. This is a safety hazard and an obvious defect with the part mounting the visor to the vehicle. I called the dealership and they confirmed this was a known issue with newer Jeep Wranglers and that the entire visor could be replaced for several hundred dollars at my expense. The visor itself is not the issue, it is how it is secured to the vehicle that is the problem. It appears as though it has detached itself from whatever was securing it safely to the vehicle. There were no warning signs or any issue with the visor prior to it releasing itself and swinging freely causing distraction to driving and possibly bodily injury. When spoken to, the dealership confirmed this is a known issue with the way the newer visors are designed in new Jeep Wranglers. Upon conducting online research, this issue is common and others are experiencing it as well. In a potential accident or general driving this visor could detach itself and be propelled possibly injuring the driver and passengers. This safety related defect needs to be recalled and fixed immediately and not at the owners expense.