NHTSA complaint #11556695

Owner complaint summary

I have been fighting with Cronin Kia over my engine that needs replaced due to a known problem with the GDI engine. This vehicle is burning so much oil and I have reported the problem. I was told to perform oil consumption tests, which I have been compliant with. The problem is that on 11/16/23, I had to go to an oil change company due to my engine having no oil, yet again. I called Cronin Kia and was told that since I put oil in the car, I have to start all over again. I hadn't even gone the 1,000 miles that they requested me to do. I called the dealership and the service manager, Josh Hopkins, told me he could not help me even though I had photos. I then called the Kia corporate office number and spoke to Angel and was told that I should have let my engine blow up on the road and have it towed to the dealership. This would have caused an accident and they told me they didn't care that is what I needed to do. I feel this is so unacceptable and needs to be reported to you. This could cause a major accident and I have a daughter wo has special needs and I need to drive a safe vehicle and telling me to take the chance of an accident is so scary. I would really appreciate any help you can offer. [XXX] (formerly [XXX] ). [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)