Verified government source

NHTSA complaint #11557478

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

POWER TRAIN,ENGINE

Dates

Incident: 11/23/2023
Filed: 11/29/2023

Owner complaint summary

My 2019 Mazda CX-5 cylinder head cracked at only 60,000 miles. I noticed my breaks were smoking and stopped driving. I then noticed oil leaking from my engine which had blown into my breaks, causing the smoke. There was no check engine indicator on my dashboard, nor did it indicate that my engine had overheated. There was no indication that there was any issues with the vehicle until i noticed the smoke coming from my brakes. I towed the vehicle to the Captial Mazda Dealership in San Jose, CA. Per Mazda Dealership Repair Estimate: "cylinder head cracked by cylinders 2 and 3". When i asked the dealership service center why this happened, their only response was it was a engine failure and that "over time the cylinder can become warped and crack" and while it that doesn't happen often "it can happen" I asked if there was anything I did that caused this, their only response was "i can check with the technician again". Apparently I did not purchase the "extended warranty" so while the repairs are no fault of my own, I have to pay the $6,000 repair cost.

This is an owner complaint filed with NHTSA (ODI #11557478). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11557478. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.