NHTSA complaint #11557563

Owner complaint summary

I was Driving my 2023 QX60 today down a 55 mile road. No one was in front of me and two cars were very far behind me. I was not by an overpass or a golf course and it was a clear sunny day today. I heard loud pop and then the tinkling of glass going down the backside of my car. I opened the sunroof to see what had happened and immediately closed it as the glass started falling into the car from the broken sunroof. I pulled over, and looked at the sunroof. There were no rocks, golf balls, or anything else that would’ve explained why the sunroof exploded. When I called Infiniti to see why my brand new car sunroof exploded, I was told that that the sunroof explosion happens quite a bit to these cars and it is related to “thermal stress”. This is concerning to say the least and would seem to suggest a manufacturing defect on Infiniti’s part. The car is always in the garage and it was 44° outside today. I have had at least six different cars with a sunroof and this is never happened to anyone one of them before. When researching this online, I noticed that there are several cars with the same problem. Search [XXX] and a large forum of people are describing their exact same scenarios with their QX 60’s. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)