NHTSA complaint #11559918

Owner complaint summary

The contact owned a 2020 Chrysler 300 AWD. The contact stated while her husband was driving at an undisclosed speed on the highway and attempting to merge onto the right lane, another vehicle suddenly drove in front of his vehicle. The contact stated that her husband attempted to readjust the vehicle onto the left lane; however, the front driver's side of the vehicle hit the guard rail. The vehicle rolled over 2-3 times and the front driver's side door of the vehicle bent open, causing the contact's husband to fly out of the vehicle and land on the train tracks. The contact stated that bystanders immediately pulled her husband from the train tracks as the train was coming. The air bags failed to deploy. The contact's husband was unconscious. The emergency units resuscitated the contact's husband three times at the scene; however, the contact's husband remained partly unconscious. The emergency unit transported the contact's husband to the hospital, and he remained in the ICU for 3 days. The contact stated that her husband sustained bruises all over the body. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The manufacturer was notified of the failure and informed the contact that they could not inspect the vehicle because the vehicle insurance company had already inspected the vehicle. No assistance was provided. The failure mileage was unknown. The VIN was unavailable.