Verified government source

NHTSA complaint #11562265

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2022 MITSUBISHI OUTLANDER

Manufacturer

Mitsubishi Motors North America, Inc.

Components

STRUCTURE,FUEL/PROPULSION SYSTEM

Dates

Incident: 12/11/2023
Filed: 12/28/2023

Owner complaint summary

Since May 2023, I've been to two different dealerships with the same issue. It started with a whistling sound form air vents, buring smell, increased has consumption, loss of power going up hill, gas smell inside cabin, no air, loud noise from right side of car under hood, and engine malfunction warning. Finally, 12/12/23 the car, without warning, instantly stalled, shut-off in traffic. Several vehicles behind me had to swerve to avoid rear end collision at it was it happened in front of a school with heavy traffic! The car would not restart and had to be towed to dealership. I contacted Mitsubishi corporate office in Aug/Sept, and was assigned Bernedette, who, constantly confused and incoherent, dismissed my complaints as dealerships wouldn't fix bc Mitsubishi wouldn't reimburse. She stated if there was no code, the car could NOT be fixed! In total, both dealerships have had my car for 30 days or more. Currently, Edwards Mitsubishi, has had my car since 12/11 as back ordered part was hard to obtain. I want to go to mediation for Lemon Law in IA, as this car poses a serious threat to myself and other drivers. Mitsubishi is negligent and duplicitous by issuing erroneous and loose guidelines regarding repairs/recalls when vehicles owners present with problems known to Mitsubishi, especially 2022 Outlanders having fuel pump issues. I still can not get any assistance on the shaking hood!!!!

This is an owner complaint filed with NHTSA (ODI #11562265). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11562265. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.