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NHTSA complaint #11562810

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

POWER TRAIN

Dates

Incident: 12/01/2023
Filed: 12/31/2023

Owner complaint summary

Vehicle set on adaptive cruise control, car accelerated to get back up to set speed and had a hard "clunk" sound. Driver turned off cruise control and attempted to accelerate vehicle. Vehicle tachometer revved up, transmission didn't shift properly, still shifting hard or not shifting at all. Once stopped, driver of vehicle found the back of the car covered in what appeared to be ATF and what appeared to be ATF leaking under the car. Took car to dealership for inspection, transmission rebuilt. Per tech that rebuilt transmission, it overheated. No warning lights came on, the transmission temperature displayed on the vehicle was 215 degrees Fahrenheit at time of incident.

This is an owner complaint filed with NHTSA (ODI #11562810). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11562810)Back to reports

Official record ID (ODI): 11562810. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.