Verified government source

NHTSA complaint #11562917

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

POWER TRAIN

Dates

Incident: 01/01/2024
Filed: 01/01/2024

Owner complaint summary

Driving vehicle for an approximately 70 miles highway trip, the vehicle was experiencing some hard shifts/poor shift quality prior to overheating. Temperature in vehicle for the transmission was reading 237 degree Fahrenheit when we stopped at a light after exiting the highway. We noted smoke and saw oil on the exhaust, which is a concern for fire. We noted a burning smell as well. Rear hatch of vehicle was sprayed with fluid, which we think is transmission fluid, causing a visibility concern out the rear windshield. The transmission had been previously rebuilt and a prior complaint filed. There were no error messages displayed in the vehicle. I have attempted to contact the dealership but they are closed on 1/1/24. I reached out to Lincoln Concierge and filed a complaint.

This is an owner complaint filed with NHTSA (ODI #11562917). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11562917. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.