NHTSA complaint #11563244

Owner complaint summary

On [XXX] I was I came out of a store and made a right turn to enter onto a very very busy bustling street. As I tried to accelerate, my car had absolutely no acceleration and just stopped. I pulled into a vacant lot and drove around and decided to try it again. The same thing happened. I was surrounded by cars going 80 mph and this could have gone very wrong. I called for a tow…they came the next day. I did not see any messages on the dash but I was so panicked I could have missed it. They could not recreate the problem at the dealership. North Charleston said they could not recreate this….they've had my car since 12/18/2023. I’ve been in touch with genesis corporate and she’s calling me today. Her name is Dea and her tn is 714/798/9904. There was a recall of 19, 222 gv70’s, 80’s and 90’s back in 2022. This is a very serious situation. My vehicle is just shy of 4 months old and I’m leasing this. I’m afraid to drive for fear I’ll get in a very serious accident if not killed. The teks are plugging this into the diagnostic machine and no errors are coming up but my car has been at the dealership for almost three weeks with no resolve. North Charleston wants their loaner back. I’ve been in touch with Columbia genesis where I leased the vehicle and they’re telling me they can’t do anymore then what North Charleston has done. Why can’t they go in and look at the engine, the battery, the fuel injection system, the fuel pump? I feel like they consider this negligible because they can’t duplicate it. This is not acceptable to me. Dea from corporate told me if nothing came up on the diagnostic machine they wouldn’t take it any further. That’s very very frightening to me. Thank you for your consideration. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)