NHTSA complaint #11564311

Owner complaint summary

-What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown, possibly the steering rack and or power steering motor. -How was your safety or the safety of others put at risk Inability to safely maintain lanes and the wheel not returning to the center after a turn requires extra force (Especially60+MPH) to get the wheel moving again that causes over corrections and in turn swerving that can be very dangerous to me and others on the road especially after getting stuck during said over correction. -Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, I took the car to the dealership said they were aware of some cars having this "sticky steering" and they did NOT get in the car to confirm the issue. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, after I called the dealership about the steering issue, the dealership scheduled appointment for the car and held the car at the dealership for (I think 1) day for a recall for a similar issue description: "An improperly assembled steering rack may allow tires and/or tire chains to rub against the vehicle’s lower suspension or tire rod end, which could cause tire damage." They gave the car back after the 1 day and said the car wasn't experiencing said issue of the tires rubbing and they updated some software. Nothing changed after getting the car back, they did not replace or service any parts of the car. The steering issue has gotten significantly worse since. -Any warning lamps, messages OrOther symptoms of the problem prior to the failure, and when did they first appear? I started noticing the steering wheel getting stuck when driving straight and requiring extra force to get it moving again, micro adjustments are really hard without over correcting. The wheel also started no longer returning to center and gets stuck off center and LKAS wont stayCenteredInLN