NHTSA complaint #11564801

Owner complaint summary

The contact owns a 2020 Alfa Romeo Stelvio. The contact stated while driving at various speeds, the vehicle sputtered, lost motive power, and stalled. The contact stated that after coasting to the side of the roadway, the vehicle was restarted. The contact stated that after restarting the vehicle, the START/STOP light was displayed on the instrument panel. The contact stated that the vehicle was towed to the dealer and was diagnosed and determined that a tune-up was needed. The dealer did not complete a tune-up. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that engine oil had mixed with coolant and then leaked into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall on the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 60,000. The VIN was not available.