NHTSA complaint #11565411

Owner complaint summary

Within 2 months of purchasing our Rogue, I experienced uncontrolled acceleration as I was increasing speed to get onto a very fast flowing highway. I was able to put my foot under the pedal and physically force it back to "normal" operation position and the uncontrolled acceleration stopped. I had the car towed to the dealership the next morning where they did a "full system recalibration". So far, this particular issue has not occurred again yet, I do have concerns still as it seems that the car does not always respond correctly/immediate to acceleration now. Additionally, I have experienced the entire center console turning itself off/shutting down and nothing can bring it back up until it wants to. No stopping and turning off the engine, not turning it off and back on, etc. Also have now experienced the car turning itself off when coming to a stop sign, or coming to a stop on the highway due to traffic - please note these are NOT high-speed stopping events, but occurred with regular braking in slow stop and go traffic or neighborhood driving speeds (30mph or less) - this has happened 4 times now. When taken to the dealership recently I was told there "was an update for the computer" but that it would take them 5 hours (five) to download the file and then one hour to transmit/upload it to my vehicle and that it had to be done there. I informed them I would need to return at a later date to do so. Turns out according to a different dealer across town - you can do that at home on your own WiFi... but they wouldn't tell me how. No communication yet from Nissan regarding any of this.